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FAQ

Posted by Felycia Vaona on

MASK INFO:

Masks are made to order in your desired color and design. Masks are breathable two layer masks. One soft/solid side which you have against your mouth and the other is mesh which adheres to the design better and helps improve comfort breathing. 

WASHING YOUR MASK: You can hand wash your mask with soap and water. You can safely toss it in your wash with your other clothes, AIR DRY ONLY. 


CUSTOM MASK: If you are looking to get a custom design or idea on a mask, I can make it. Email me a picture of your design after ordering, or beforehand. If I do not receive your design I will contact you. 


CANCELLATION POLICY: If you have changed your mind about an order, you have a 24 hr window to message me for cancellation. I will then cancel your order and refund your money. It will take 3-5 days for your money to get back into the account used to purchase. 


CUSTOM JERSEY ORDERING:

Cost: $65 Including shipping - I will order, make and mail your jersey 

$25 Including shipping - You supply the jersey (You pay postage to mail me a jersey you might already have, found at a good deal or specifically want for your jersey and I will apply the designs and mail it back to you) 

Material: Cotton Jersey comes standard, if you want a more breathable material I can custom order a polyester jersey for you.

Colors: Black, White, Maroon, Blue and Grey 

Design Colors: Depending on jersey color you will receive a white or black material for the designs unless otherwise requested. 

Processing Time: 2 weeks or less on average from time of ordering to being mailed

Express Made: If you need your jersey in less than two weeks a $10 fee will apply and it will be made and mailed in under a week. 


PROCESSING TIME: Mask orders take an average of 8 days or less to be made and mailed out to you. Keep in mind that orders sometimes stack up and life does get busy so it could take longer than that, or even shorter than that. 


SHIPPING COSTS: Decals cost 1.00 US, 2.00 International 

Masks/Other Items: 4.50 First Class Flat rate US. 20.00 International 

Priority/Express Mail: Available only for packages 10.00 PLEASE NOTE THAT IT STILL TAKES TIME TO PROCESS/MAKE YOUR ORDER SO EVEN WITH EXPRESS MAIL YOU MAY NOT GET IT IN 2 DAYS. 


SHIPPING TIMES: Orders ship out from Kingsland Georgia and take a various amounts of time to get to your location. On average first class packages take 2-5 days to arrive from being mailed. Letters take up to two weeks to be delivered most being delivered within 8 days or less. If you purchase priority shipping at checkout the estimated arrival time is 3 days or less from when I ship it out. 


TRACKING: You should receive an email/text with a link to tracking thru my website once your order is mailed. If you do not receive a tracking code please do contact me via email or social media with your name/ order number and I will be able to look it up and give it to you. 


GROUP DISCOUNTS: Buying for the whole squad? Before ordering message me so I can offer you a discount/free item with your order depending on the size of it. 


LOST PACKAGE? Once I drop your package off at the post office I have no control over your orders speed or delivery. If your tracking says it was delivered either in mailbox or front porch and you did not receive it I suggest waiting 1 day as sometimes tracking can be off or USPS doesn't get around to delivering. After that you need to contact post office and make a claim for a stolen/lost mail. 


LOOKING FOR A DEAL? I announce random discount codes and giveaways thru my social media often. Follow me on all accounts to stay alert. If I have a planned out sale/discounts they will be listed on my PROMOTIONS page. 


GOOD STUDENT DEAL: Fellow Feelings will mail you one decal in your choice of design and color in 4 inches for having an A in any class at the end of a semester! Just message me a photo of your good grade!

NEW CAR DEAL: Just get a new car? CONGRATS, Send me a photo of your new car for proof and Fellow Feelings will mail you out a 4 in decal in any color and design to place on your new ride!


MASK DESIGN LIFTING: Material is applied with a heat press, and overtime and excessive use it may start to lift. If you're comfortable with an iron/ have made perlers its very easy to reapply it down. Simply heat up your iron to a low setting place some parchment paper over design and iron for 10 to 25 seconds. Allow it to cool and check that it is back on. 


HOW TO REMOVE DECALS FROM CARS:  If for whatever reason you need to remove the decals you had previously placed here are some tips on how to remove them. The easiest way is to apply heat with a blow dryer then you can lightly lift up and off. However, I know that getting a blow dryer out to your car might be a little inconvenient so here is another way. Use window cleaner and spray the decal heavily use a razor to lift the design up slowly. 


If you are ever unhappy with the quality of the item you got from Fellow Feelings, please do contact me. I am more than happy to replace/repair the item and make you happy with what you received from me.